Terms of Service

1. Use of the App

The App allows users to upload images and audio files, process them using AI-based features, and share or export processed content. You may use the App only in compliance with these Terms and applicable laws.

2. Accounts and Sign-In

Some features are available without an account. For other features you may sign in using Sign in with Apple or Sign in with Google. You are responsible for maintaining access to the account you use to sign in and for activity that occurs under your account.

You may sign out or delete your account at any time from within the App. We may suspend or terminate your account if you violate these Terms or misuse the App. Our handling of account information is described in our Privacy Policy.

3. Split Allowance and Service Limits

Certain processing-intensive features (such as audio stem separation) are metered on our free tier by an allowance of splits, shown in the App. Free splits replenish over time and may be subject to per-period, per-device, or per-account limits. Paid subscriptions are not metered by splits; see section 4.

Splits have no monetary value, cannot be exchanged, transferred, or redeemed for cash, and are provided on an “as available” basis. We may change, pause, or discontinue the free allowance, its size, and its limits at any time. Paid subscriptions are described in section 4.

You agree not to abuse, automate, or attempt to circumvent the split allowance or service limits — for example, by farming free splits across multiple accounts or devices, tampering with the App, or interfering with our integrity and abuse-prevention measures.

4. Subscriptions, Billing and Cancellation

SnagTrax offers optional paid subscriptions — SnagTrax Plus and SnagTrax Pro — each available with a monthly or an annual billing period. A subscription lifts the free split allowance, unlocks additional export formats and features, and raises the maximum length of audio that may be processed. What each tier includes is shown in the App at the point of purchase.

Subscriptions are sold through the app store you installed the App from. Apple or Google is the seller of record, processes your payment, and handles refunds. Prices are shown in your local currency in the App before you purchase, and may vary by country or region.

Automatic renewal

• Payment is charged to your Apple Account or Google Account when you confirm the purchase.
• Subscriptions renew automatically unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Your account is charged for renewal within 24 hours before the end of the current period, at the price then in effect for your subscription.
• You can manage or cancel your subscription in your Apple Account settings or in Google Play after purchase. Deleting the App does not cancel a subscription.
• Cancelling stops future renewals. You keep access until the end of the period you have already paid for; we do not provide partial refunds for an unused part of a period.

Deleting your account does not cancel your subscription

Your subscription is held by the app store, not by us. Deleting your SnagTrax account will not cancel it, and you will continue to be charged until you cancel it in your Apple Account settings or in Google Play.

If your subscription ends

When a subscription lapses or is cancelled, your account returns to the free tier. Free splits and their limits apply again, and features included only with a paid tier stop being available. Content you have already created or exported is unaffected.

Price changes

We may change subscription prices. Where we do, you will be notified in accordance with the rules of the app store you subscribed through, and where your consent is required you will be asked for it before any increased price is charged.

If we increase the price of a subscription, we will not apply that increase to subscriptions purchased before the change. You keep the price you subscribed at for as long as your subscription remains continuously active. If your subscription lapses or is cancelled and you subscribe again later, the price then in effect will apply.

Your statutory rights

If you are a consumer, these Terms do not affect your statutory rights, including any right to cancel under applicable consumer law. Because purchases are made through Apple or Google, refund requests are handled by them under their own policies; we will help where we can, but we cannot issue a refund for a purchase we did not process.

5. User Content

You retain ownership of any images, audio files, or other content you upload to the App (“User Content”). You represent and warrant that:

• You own or have the necessary rights to upload and use your User Content
• Your User Content does not violate any law or infringe the rights of any third party

You are solely responsible for your User Content and any consequences of uploading, processing, sharing, or exporting it.

6. License to Process User Content

By uploading User Content, you grant us a limited, non-exclusive, royalty-free license to upload, store, process, analyze, modify, transmit, and display your User Content solely for the purpose of providing the App’s functionality, including AI-based processing. This license ends when your User Content is deleted from our systems, except where retention is required for legal or operational purposes.

7. AI Processing and Outputs

The App uses automated and AI-based systems to process User Content. AI-generated outputs are provided for informational and creative purposes only and may be inaccurate, incomplete, or unsuitable for certain uses. You acknowledge that:

• AI outputs are not guaranteed to be accurate
• You are responsible for reviewing and validating any results before use
• We do not provide professional, legal, medical, or financial advice

8. Third-Party Services

The App may use third-party services (such as cloud infrastructure, AI services, and APIs) to process User Content and provide functionality. We do not control and are not responsible for the operation or outputs of third-party services. Your use of the App may be subject to third-party terms and policies.

9. Sharing and Exporting Content

If you choose to share or export content from the App, you are solely responsible for how that content is distributed and used by others. We are not responsible for any consequences resulting from shared or exported content.

10. Prohibited Use

You agree not to use the App to upload, process, or share content that:

• Is illegal, harmful, or abusive
• Infringes intellectual property or privacy rights
• Contains malware or malicious code
• Violates applicable laws or regulations

11. Availability and Changes

We may modify, suspend, or discontinue any part of the App at any time without notice. We do not guarantee uninterrupted or error-free operation.

12. Disclaimer of Warranties

The App is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the App or User Content.

14. Termination

We may restrict or terminate access to the App if you violate these Terms or misuse the App.

15. Changes to These Terms

We may update these Terms from time to time. Continued use of the App after changes become effective constitutes acceptance of the updated Terms.

16. Contact

If you have questions about these Terms, contact us at:
[email protected]