Privacy Policy

1. Information We Access

Depending on how you use the App, we may access the following information:

• Images selected by you from your device
• Audio files or portions of audio files selected by you
• Anonymous usage and interaction data, such as feature usage, performance metrics, and error events
• Technical data related to app stability, such as crash reports and device information at the time of a crash

We do not require user accounts and do not collect information for the purpose of identifying individual users.

2. How Information Is Used

We use the information described above solely to:

• Provide and operate the App’s features
• Upload and process images and audio files using AI-based functionality
• Enable sharing and export features
• Understand how users interact with features
• Improve app performance, reliability, and user experience

Information is not used for advertising, marketing, or tracking users across apps or websites.

3. Uploads and Remote Processing

When you use features that require processing, selected images and audio files are transmitted from your device to our servers. These files may be processed using automated and AI-based systems to deliver app functionality. Uploads occur only when initiated by you through use of the App.

4. Third-Party Services

We use trusted third-party service providers to support app functionality, including cloud infrastructure and AI processing services (such as Google). These third parties process data only for the purpose of providing services on our behalf and in accordance with their own privacy and security practices. We do not permit third parties to use uploaded content for their own purposes.

5. Analytics and Crash Reporting

We collect anonymous and aggregated data about how users interact with the App’s features. This may include:

• Feature usage frequency
• Performance metrics
• App errors and crash reports

Crash reports may include technical information about your device, operating system version, and app state at the time of the crash. This information:

• Is used solely to improve functionality and reliability
• Is not used to identify individual users
• Is not linked to personal identity
• Is not shared for advertising or marketing purposes

6. Apple Music API

The App accesses the Apple Music API using a developer token to enable music-related features. We do not collect, store, or have access to Apple Music account credentials or personal Apple ID information.

7. Data Retention

Uploaded images, audio files, and processed data are retained only for as long as necessary to provide the requested features. Data may be deleted, anonymized, or aggregated after processing, unless longer retention is required for legal, security, or legitimate operational purposes.

8. User Control

You control which images and audio files are selected and uploaded for processing. You may stop using the App at any time to prevent further data access or processing.

9. Data Security

We take reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe that a child has provided information through the App, please contact us and we will take appropriate steps to address it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when the updated policy is made available within the App. Continued use of the App after changes take effect constitutes acceptance of the updated policy.

12. Contact

If you have questions or concerns about this Privacy Policy, please contact us at:
hello@snagtrax.com